Legal
Refund Policy
If it's not right, we make it right. Fast, fair and without the runaround.
When you can get a refund
If your order arrives wrong, missing items, or not at all — you get a refund or a full replacement, your choice. If the food arrived cold or damaged, tell us within two hours with a photo and we'll sort it immediately.
How it works
Report issues in the app under 'Order help' — it takes under a minute and attaches your order automatically. Most refunds land back in your original payment method within 5 working days; FLYFOOD credit is instant.
Not covered
We can't refund orders delivered correctly and on time, just because you changed your mind — but we'll always offer credit if something wasn't to your taste. Tasting is personal; leaving you stuck isn't.
Disputes
If you're not satisfied with a resolution, ask for the refund team directly at refunds@flyfood.ng. A human always reads it.